Shipping policy

Last updated: July 2026

Thank you for choosing Titrable. We are committed to providing a reliable and transparent shopping experience from the moment you place your order until it reaches your doorstep.

Order Confirmation

After your purchase is successfully completed, you will receive an order confirmation email. Once your order enters the preparation stage, our fulfillment team begins processing it immediately.

If you notice an error in your shipping details, please contact us as soon as possible. Address changes can only be made before the order has been dispatched.

Processing Time

Orders are processed within 1–3 business days.

During seasonal demand, promotional campaigns, or public holidays, processing may require a little additional time. We appreciate your patience during these periods.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Italy: 5–10 business days
European Union: 6–12 business days
United Kingdom: 6–12 business days
United States & Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Other international destinations: 8–18 business days

These estimates are not guaranteed and may vary depending on customs procedures, local courier operations, weather conditions, or unforeseen transportation delays.

Shipping Partners

We collaborate with trusted international logistics providers and local delivery companies to ensure dependable delivery.

Once your parcel arrives in your destination country, it may be transferred to a local courier for the final delivery.

Tracking Information

A tracking number is sent via email as soon as your package has been shipped.

Tracking updates may require 24–72 hours before appearing online.

Customs & Import Duties

International orders may be subject to customs inspections, taxes, VAT, or import duties imposed by local authorities.

These charges, when applicable, are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order is returned due to an incorrect, incomplete, or undeliverable address, additional shipping fees may apply before the package can be resent.

Lost Packages

If your shipment appears lost during transit, please contact our support team.

We will work directly with the shipping carrier to investigate the situation and provide an appropriate resolution whenever possible.

Damaged Items

If your order arrives damaged, please email us within 48 hours of delivery with:

Your order number
Clear photographs of the damaged item
Photos of the packaging

Our team will evaluate the case promptly and arrange a suitable solution.

Multiple Shipments

Orders containing multiple products may arrive in separate packages depending on warehouse availability and logistics optimization.

Receiving items separately does not mean that part of your order is missing.

Delivery Delays

While we make every effort to meet the estimated delivery windows, delays outside our control may occasionally occur.

These situations may include customs inspections, transportation disruptions, severe weather, carrier issues, or periods of exceptionally high shipping volume.